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Legal

Refund Policy

Simple and unconditional. If SnapZoom isn't for you, you get your money back.

Last updated: July 1, 2026

Every SnapZoom purchase is covered by a 7-day, unconditional, no-questions-asked money-back guarantee.

How it works

  • The guarantee applies to the SnapZoom Lifetime Deal ($39 USD, one-time payment) and to Export Credit top-ups.
  • The 7-day period starts on the date of your purchase, as recorded by Stripe.
  • You do notneed to give a reason. “It's not for me” is enough.

Refunds on Export Credits

  • Unused credits from a top-up are refunded in full within the 7-day window.
  • If you have used part of a top-up, we refund the remaining unused credits from that purchase at the price you paid for them.
  • Refunded credits are removed from your balance once the refund is issued.

How to request a refund

  1. Email hello@snapzoom.io from the email address you used at checkout (or include it in your message).
  2. Use a subject like “Refund request” — no form to fill, no hoops to jump through.
  3. We process refunds within 2 business days. The money is returned to your original payment method via Stripe; depending on your bank, it appears in 5–10 business days.

What happens after a refund

Your Lifetime license key is deactivated and your plan returns to Free. You can keep using the Free plan for as long as you like, and you're welcome to purchase again in the future.

After the 7-day window

Past the 7-day window we generally cannot offer refunds, but if something went wrong — a duplicate charge, a billing error, or a technical problem that we can't fix — contact us anyway. We handle these case by case and we err on the side of the customer.

Contact

Questions about this policy? Email hello@snapzoom.io.
SnapZoom LLC, registered in Wyoming, United States.